WHAT IS YOUR ORDER PROCESS?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1-3 business days (read more on the Shipping Policy page).
HOW CAN I TRACK MY ORDER?
Once your order has been shipped you will be emailed a tracking number that you can use to get the latest updates on your shipment.
The tracking number will only be available after the item was shipped.
MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs. Please also reach out to our customer service team at email@example.com and we will provide you with an update.
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
We ship all our packages using Canada Post. Please expect your package within 2-7 business days within Canada. Shipping internationally please allows for 5-15 business days. Packages may be delayed due to customs and COVD-19 regulations.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express, Discover Card. & PayPal
IS IT SAFE TO SHOP ON YOUR SITE?
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
HOW DO I GET IN TOUCH?
You can get in touch by email or using the form on the website.
Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email to get higher priority.